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Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are available. A drop off means you could bring your pet at time specified by either the doctor or the front desk staff. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, her/she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We require that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered.

For your convenience, we accept Visa, MasterCard, Discover, Care Credit, Debit card, cash and personal checks.

NOW ACCEPTING AMERICAN EXPRESS

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THIS ---->https://dupageanimalhospitalcom.vetmatrixbase.com/about-us/about-our-hospital/hospital-policies.html

Office Hours

DayOPENCLOSE
Monday7:00am7:00pm
Tuesday7:00am7:00pm
Wednesday7:00am7:00pm
Thursday7:00am7:00pm
Friday7:00am7:00pm
Saturday7:00am1:00pm
SundayClosedClosed
Day OPEN CLOSE
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7:00am 7:00am 7:00am 7:00am 7:00am 7:00am Closed
7:00pm 7:00pm 7:00pm 7:00pm 7:00pm 1:00pm Closed

We are happy to announce the launch of a new service we have to offer our clients. Home Delivery is our own website that allows our clients or order medications and prescription diets from our online store and have it delivered directly to your home.

Click here to access Home Delivery

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